Fleet Customer Success Manager (Automotive)

Location: Remote in California, United States; travel up to 25% to fleet customer sites, vehicle delivery events, and company meetings.

Annual base pay: $89,517–$158,813 USD.

Company

hirify.global is building safe, reliable, customizable electric vehicles in the USA as part of its reindustrialization mission.

What you will do

• Build and lead the fleet customer success function, including onboarding frameworks, pilot playbooks, and account health models.
• Own the first 90 days after purchase, coordinating charging infrastructure, vehicle upfitting, fleet management system integration, driver orientation, and delivery logistics.
• Manage 30-, 60-, and 90-day post-delivery check-ins and maintain proactive account health reviews with Sales.
• Serve as the primary contact for new fleet accounts and manage issue escalation from triage through resolution and customer communication.
• Identify retention and expansion opportunities and route fleet growth signals to Sales.
• Represent fleet customer feedback in Product, Operations, and Sales discussions.

Requirements

• 8+ years of experience in B2B customer success, enterprise account management, or fleet/commercial vehicle operations.
• At least 2 years of prior Customer Success management experience.
• Experience building a customer success function, onboarding program, or related practice from the ground up.
• Experience managing complex relationships with fleet managers, operations directors, and vehicle operators.
• Knowledge of fleet operations, vehicle lifecycle management, TCO analysis, and fleet management platforms such as Samsara or Geotab.
• Must be authorized to work permanently in the United States; visa sponsorship is not available.

Nice to have

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, Data Analytics, or an equivalent field.
• Automotive, commercial equipment, or logistics experience.
• EV knowledge, including charging infrastructure, range planning, and total cost of ownership.

Culture & Benefits

• Growth-stage startup environment focused on innovation, resourcefulness, and continuous improvement.
• Medical, dental, vision, life, and disability insurance.
• Vacation and 401(k) benefits.
• Potential eligibility for equity and a discretionary annual incentive program.
• Work includes travel and physical activities such as lifting up to 35 pounds, standing, walking, and repetitive tasks.