Client Engagement Specialist

Location: Wilmington, OH; hybrid position. Applicants must be authorized to work for any employer in the U.S.

Salary: $60,000–$76,410 per year.

Company

hirify.global delivers technology hardware, software, cloud solutions, support services, custom configuration, packaging, and shipping for enterprise customers.

What you will do

• Ensure timely and precise service delivery, process execution, data collection, reporting, SLA compliance, and new-service implementation for complex enterprise accounts.
• Build client engagement through sales and services collaboration, client advocacy, account health monitoring, SOP compliance, sales inquiry management, and account administration.
• Oversee operational activities, proactively address escalations, conduct root cause analysis, and develop strategies that improve customer satisfaction, loyalty, and lifetime value.
• Collaborate with analytics teams to evaluate customer data, trends, OSAT, and account health in order to optimize implementation, execution, and client experience.
• Provide continuous-improvement recommendations and advise on infrastructure requirements needed to meet changing client needs.
• Influence senior leadership on prioritizing improvements and investments that retain and grow customer portfolios.

Requirements

• Bachelor's Degree in Business, Project Management, Sales, or an equivalent combination of education and work experience.
• Strong relationship-building, communication, follow-through, organizational, time-management, listening, and solution-identification skills.
• Ability to drive flawless execution against standards and SOPs, collaborate effectively, and influence senior leadership to implement improvements and change based on client feedback.
• Proven experience managing projects and delivering expectations internally and directly with clients.
• Proven success collaborating with sales, PMOs, and technical solutions providers to solve strategic problems.
• Excellent skills in developing documentation, creating reports, and leading business reviews, with intermediate to advanced Excel, Power BI, and PowerPoint skills.
• Working knowledge of IT solutions including provisioning, data centers, networking, security, in- and out-of-warranty repairs, and ITAD.
• Working knowledge of JDA ERP and OMS to understand order lifecycle, plus typical client asset management systems such as Asana and ServiceNow.
• Learning agility to build knowledge across the internal organization and broad client base.

Culture & Benefits

• Supportive, collaborative environment with diverse backgrounds, experiences, and perspectives.
• Competitive compensation and benefits, including 401(k) plans and medical insurance.
• Free therapy visits, mental health coaching, meditation resources, and other emotional well-being support.
• Paid time off including vacation, sick time, Wellness Time Off, and Volunteer Time Off.