Strategic Account Manager 3 (Enterprise SaaS)

Location: Dubai; hybrid position based out of the London office. Other locations: Canada and the UK.

Company

hirify.global develops an AI/ML-based enterprise data operating platform for multinational companies, with solutions for risk, compliance, revenue, and business growth.

What you will do

• Own the full commercial relationship, delivery outcomes, account health, retention, and growth across a portfolio of global banks, hedge funds, asset managers, and energy firms.
• Monitor account health and risk across commercial, operational, and relationship dimensions, using ticket patterns, stakeholder signals, and adoption data to build intervention plans.
• Design and lead strategic QBRs and EBRs focused on compliance posture, regulatory risk, control maturity, and platform value.
• Own renewals, retention strategy, negotiations, closing, ARR churn forecasting, and mitigation planning.
• Identify and execute expansion opportunities independently in collaboration with Account Executives.
• Own client communication and end-to-end escalation resolution, coordinating Product, Engineering, Support, and other internal teams.

Requirements

• Deep working knowledge of enterprise compliance technology and unified controls frameworks, including communications surveillance, trade surveillance, compliant archiving, and policy management at regulated financial institutions.
• Understanding of the financial services regulatory environment, including communications monitoring, trade reconstruction, and archiving obligations across banking, hedge fund, asset management, and energy sectors.
• Experience managing multi-stakeholder accounts across regulated financial institutions, including executive relationships and working-level relationships with surveillance, compliance, technology, and operations teams.
• Experience owning the full commercial lifecycle for enterprise SaaS, including renewals, retention strategy, churn forecasting, negotiation, closing, and expansion pipeline development.
• Experience with escalation management and operational accountability, including ticket triage, complex multi-workstream escalations, and end-to-end resolution with minimal manager involvement.
• Ability to think strategically and execute operationally with a high degree of autonomy.

Culture & Benefits

• Global mission and community with people located around the world.
• Opportunities for significant impact, learning, and bold innovation.
• Highly competitive compensation.
• Fully covered health coverage for employees and family.
• Generous time off and a flexible work schedule.

Hiring process

• Initial discussions cover salary, location, experience, skills, values, and alignment.
• Further stages assess technical and behavioral competencies, followed by a practical work-task simulation discussed with colleagues and managers.
• Final interviews are held with senior leaders; live interview use of AI assistance is prohibited, and interviews may be recorded for internal review.