Customer Success Manager - French (SaaS)

Location: Berlin, Germany; office-based position.

Company

hirify.global provides a unified IT operations platform for endpoint management, patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Manage a defined portfolio of large and strategically important customers, building relationships from support agents to CxOs.
• Act as a trusted advisor and customer advocate, helping customers use the solution effectively and achieve their business objectives.
• Analyze product usage data, improve adoption, reduce churn, and guide customers through targeted improvements.
• Identify, qualify, and develop cross-sell and upsell opportunities as the single point of contact for assigned customers.
• Use Salesforce to document activities, accurately forecast opportunities, and communicate opportunity information.
• Collaborate regularly with Sales, Marketing, Support, Product, and Professional Services.

Requirements

• Experience as a Customer Success Manager managing a strategic customer portfolio and guiding customers through the full customer journey.
• Fluency in French and English.
• Exceptional consultative communication, active listening, influencing, objection-handling, and customer relationship skills.
• Ability to remain resilient and calm when managing customer issues and escalations.
• Analytical mindset with the ability to identify root causes and develop suitable solutions quickly.
• Strong organization and prioritization skills across multiple customer accounts.
• Customer-focused, collaborative, adaptable, and comfortable working in a fluid, solution-focused environment.

Nice to have

• Experience in the SaaS, cloud, or IT industry.

Culture & Benefits

• Personal and professional development in a fast-growing company.
• Lunch covered three times per week at the office.
• Access to a corporate benefits platform with discounts from brands including Expedia, FitX, and Zalando.
• Skills development through the company training platform.
• Competitive compensation and collaboration in an international, intercultural, curious, and supportive workforce.
• Office located in central Berlin near Alexanderplatz and public transit; the position is not eligible for visa sponsorship.