Client Success Manager

Location: Hamburg, Germany; hybrid work with flex-time. Work from abroad is available for up to 30 calendar days per year.

Company

hirify.global is a business data platform providing reliable data, analytics products, and services for fact-based decision-making.

What you will do

• Manage a portfolio of academic and public-sector clients across EMEA together with a Sales Manager.
• Act as a strategic advisor, helping clients understand the value of data products for teaching, learning, and research.
• Engage universities and public-sector organizations, understand their evolving needs, and support lasting product value.
• Identify opportunities to grow existing accounts and maintain focus on portfolio revenue targets.
• Develop account strategies with the Sales Manager to strengthen client relationships and support long-term growth.

Requirements

• University degree in the public sector, research, or business; a bachelor's or master's degree is accepted.
• More than 3 years of experience in B2B client relationship management, ideally in education and/or the public sector.
• Excellent English skills.
• Confidence in public speaking and delivering engaging workshops, trainings, and presentations.
• Hands-on, independent, proactive working style with a strong sense of ownership.
• Strong team spirit and enthusiasm for working in an international environment.
• Affinity for AI and workflow optimization through new tools.
• Strong MS Office skills.

Nice to have

• Knowledge of French or Italian.
• Experience with Salesforce.

Culture & Benefits

• Hybrid work and flex-time.
• Work from abroad for up to 30 calendar days per year.
• International team and social events.
• Subsidized urban mobility, fitness and wellness options, and mental health support with OpenUp.
• Free access to Langdock and career and training opportunities.
• Modern offices and an international, diverse work environment.