Associate Auto Damage Claim Representative

Location: Hybrid in Overland Park, Kansas, United States; other listed location: St. Paul, Minnesota

Annual base salary: $44,300–$73,100

Company

hirify.global is a property and casualty insurer with more than 170 years of industry experience, focused on customers, communities, innovation, and collaboration.

What you will do

• Complete a 9–12-month structured training program covering insurance policies, claim processes, systems, procedures, and on-the-job claim handling.
• Assess coverage and compensability for personal and business insurance damage claims involving automobiles, heavy equipment, mobile equipment, and property damage.
• Investigate claims by gathering information from policyholders, claimants, witnesses, and other evidence sources, including assessing potential fraud.
• Establish claim reserves, determine resolution amounts, issue accurate payments, and execute action plans for claim resolution.
• Communicate claim status to policyholders, claimants, business customers, and other parties while maintaining accurate records in claim management systems.
• Adapt to new workflows, technology implementations, system upgrades, and digital tools, with openness to AI and digital transformation.

Requirements

• High School Diploma or GED and one year of customer service experience.
• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law and acquire and maintain relevant insurance license(s) within three months of starting.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook, and willingness to learn claims management systems.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound judgment, effective decision-making within established authority, exceptional customer service skills, and commitment to a positive experience for insureds and claimants.
• Attention to detail, organizational skills, and the ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills and willingness to learn techniques for productive discussions and negotiations.
• Openness to continuous learning.

Culture & Benefits

• Hybrid work environment with structured virtual, classroom, and on-the-job training.
• Health insurance for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on the first 5% of eligible pay, a student-loan savings program, and a hirify.global-funded pension plan.
• At least 20 paid-time-off days annually plus nine paid company holidays.
• Wellness resources, discounts, caregiving support, and free professional mental health counseling.
• Volunteer and charitable giving programs, including matching gifts and volunteer rewards.