Senior Manager, Community Strategy & Governance

Location: United States - Flex; office-first culture with three days a week in office encouraged for most roles, with role-specific flexibility.

Annual base pay: $139,050–$185,400 USD for candidates based in California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington. The role may also be eligible for discretionary bonuses, equity, commissions, and benefits.

Company

hirify.global provides an AI-ready governance platform that combines regulatory intelligence, automation, and connected governance workflows for responsible data use.

What you will do

• Define the multi-year Community strategy, roadmap, operating model, governance cadence, prioritization framework, standards, and success measures.
• Lead operating models for MyOT Community, customer events, customer reference programs, customer advisory boards, Community content, and lifecycle engagement.
• Own the MyOT Community experience within Digital CX, including UX and design, requirements, backlog prioritization, development roadmap, and operational support.
• Lead and develop the Community team and direct external delivery partners.
• Align Marketing, Customer Success, Support, Operations, and Field Marketing around Community programming, customer engagement, onboarding, adoption, education, self-service, and feedback.
• Define KPIs and executive reporting connecting Community health, engagement quality, reference activity, adoption, customer value, and business impact.

Requirements

• 10+ years of experience in customer experience, customer Community, customer marketing, digital experience, customer operations, or a related discipline, including experience in B2B SaaS.
• Experience building a Community or customer engagement strategy and operating model from the ground up.
• A track record connecting customer programs to measurable outcomes such as adoption, retention, customer health, pipeline influence, or revenue.
• Strong understanding of Community management, engagement strategy, customer programs, customer references, customer advisory boards, and customer content.
• Experience designing customer-centered digital experiences and translating customer needs into platform requirements and delivery priorities.
• Experience managing a team and external partners, including technical or developer-adjacent functions.
• Strong cross-functional governance and influencing skills, with the ability to align teams without direct authority.
• Strong executive communication, business acumen, and ability to build an investment and value narrative.

Culture & Benefits

• Office-first work environment with meaningful opportunities for in-person collaboration and events.
• Comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, and retirement account support.
• 14+ weeks of paid parental leave and career development opportunities.
• Company-paid privacy certification exam fees; benefits vary by country.
• Inclusive workplace with equal employment opportunities and a commitment to employee growth.