Senior Customer Advocacy Manager (AI)

Location: Remote, United States of America

Starting base pay: $77,700.00–$104,500.00 annually

Company

Purpose-driven technology and responsible AI support organizations working to create social impact.

What you will do

• Own and evolve the strategy for the customer community and Champions advocacy program, creating an integrated experience that deepens engagement and expands advocacy impact.
• Develop a signal-driven advocacy model using customer data, engagement signals, automation, and AI-enabled capabilities to identify and activate customers at the right moments.
• Build scalable pathways for customers to become Champions, speakers, reviewers, references, storytellers, peer leaders, and product contributors.
• Create community and advocacy experiences through targeted campaigns, communications, member-led groups, peer connections, events, and other customer opportunities.
• Advance an AI-forward advocacy technology ecosystem by connecting platforms, data, workflows, and automation for personalized experiences at scale.
• Partner across Marketing, Customer Success, Sales, Support, Product, Partners, Events, and Brand; establish governance and measure community health, engagement, operational effectiveness, and business impact.

Requirements

• Deep experience leading and evolving a mature customer advocacy program within a SaaS organization, with demonstrated success scaling advocacy across the customer lifecycle.
• Experience building or managing an integrated advocacy ecosystem including customer communities, champion programs, references, reviews, customer stories, speakers, peer engagement, user groups, and other forms of customer participation.
• Strong understanding of customer community strategy and how community engagement identifies, develops, and sustains long-term advocates.
• Experience with modern, AI-forward advocacy technology and a clear vision for using customer signals, data, automation, and AI to create timely, relevant, and scalable advocacy experiences.
• Track record of moving advocacy beyond individual programs or one-time requests toward a coordinated, customer-centered model that creates value for customers and the business.
• Strong strategic and cross-functional leadership skills, including stakeholder alignment, influence without direct authority, and translation of advocacy opportunities into shared priorities.
• Data-informed program leadership experience, including defining measures of customer engagement, program health, operational effectiveness, and business impact.
• Excellent relationship-building and communication skills, with the judgment and credibility to work with customers, executives, and teams across the organization.
• Builder’s mindset combining strategic vision with the ability to translate ideas into practical programs, processes, technology, and customer experiences; ability to prioritize in an agile environment.

Culture & Benefits

• Remote-flexible workforce.
• Medical, dental, and vision insurance.
• Wellness programs, flexible paid time off, and generous parental leave.
• 401(k) program with employer match.
• Pet insurance, legal and identity protection, and tuition reimbursement.
• Donations for Doers program and a diverse, inclusive work environment.