Customer Experience Lead

Location: New York, United States; on-site; up to 20% travel for customer events and hirify.global Summit

Salary: $170K–$230K annually, plus early-stage equity

Company

hirify.global is an early-stage AI-native automation platform that builds intelligent agents for enterprise workflows across IT, HR, Finance, Security, Legal, and Engineering.

What you will do

• Own and grow the Slack customer community, including AMAs, office hours, peer roundtables, product previews, and member spotlights.
• Partner with Field Marketing and Events Marketing on customer events, meetups, user groups, and hirify.global Summit.
• Design and operate welcome, milestone, and certification gifting programs, including budgets, vendors, and automation.
• Improve the implementation journey from signed contract to go-live with Deployment and Customer Success.
• Own the Customer Advisory Board and coordinate customer feedback, content, references, stories, and speakers across Product, Sales, Support, and Brand.
• Define and report metrics covering community engagement, customer sentiment, references, expansion, and retention influenced by programs.

Requirements

• 6+ years of experience in customer marketing, customer experience, community, or customer success, including 2+ years building or running a B2B community.
• Proven success linking customer programs to measurable outcomes such as retention, expansion, or pipeline.
• Experience running a customer advisory board or similar advocacy program.
• Strong operational skills, including managing gifting budgets and vendors and building lightweight automation without a large team.
• Proficiency with Salesforce, HubSpot or similar platforms, and community tooling.
• Strong data analysis skills, including building reports, interpreting metrics, and making data-driven decisions.
• Strong collaboration skills across Sales, Customer Success, Deployment, and Marketing.
• Excellent writing and facilitation skills, with judgment about what technical customers find valuable.
• Ability to move quickly, experiment, and adjust in real time.

Nice to have

• Experience marketing to or building community with IT, Engineering, or Security leaders.
• Experience managing a certification or customer education program.
• Familiarity with gifting platforms and direct-mail tools.

Culture & Benefits

• Early-stage equity and comprehensive health coverage.
• Flexible PTO, daily lunches and snacks, and on-site gym access.
• Regular team events and offsites.
• Culture focused on innovation, ownership, accountability, and fun.
• Opportunity to shape customer experience and the growth of a new AI product offering.