Director, Community Management

Location: Remote in the United States; employees near hirify.global offices may choose fully remote or hybrid work with in-office attendance on Tuesdays and Wednesdays. Occasional business travel is required, approximately 5–10 times per year.

Salary: $80,000–$130,000 annually.

Company

hirify.global is a self-sustaining nonprofit supporting digital assessment delivery, customer engagement, and educational and career opportunities for students, educators, and test centers.

What you will do

• Own the New AP Coordinator Outreach Program, including staffing, training, budget strategy, escalations, and continuous refinement based on survey and readout data.
• Lead the AP Coordinator Champions peer program, including candidate identification and validation, recruitment, onboarding, training, engagement, contracts, and expenses.
• Shape the AP Coordinator Community strategy and oversee content, resources, escalations, and engagement with coordinator support teams.
• Own the AP Coordinator Experience YouTube channel and the Coordinated Podcast, including production, recording, sound engineering, delivery, hosting, analytics, and growth strategy.
• Lead portfolio-level communications and the lifecycle of annual coordinator resources across 15+ cross-program promotion channels.
• Build a scalable operating model, staffing approach, and playbook for community engagement beyond AP, including segment-tailored support and cross-program priorities.

Requirements

• 5–7 years of combined education and experience managing community, content campaigns, or digital engagement programs, including direct experience with volunteer, ambassador, or peer-community programs.
• End-to-end ownership of digital content channels such as YouTube, podcasts, or similar platforms, including production, analytics, sound engineering, and channel strategy.
• Experience designing and scaling communication programs across multiple channels and audiences.
• Experience translating user or customer feedback into changes to strategy, content, or programming.
• Ability to influence and align stakeholders without direct authority and build buy-in across program partners.
• Ability to operate in ambiguity and build a scalable, multi-program model from a program-specific starting point.
• Strong project management skills, including budgets, contracts, and vendor or volunteer relationships.
• Ability to travel 5–10 times per year to hirify.global offices or for hirify.global business.
• Clear and concise written and verbal communication skills; curiosity about emerging technologies, willingness to adopt AI-driven solutions, and ability to learn digital tools independently.
• Learner’s mindset, commitment to growth, ability to solve complex problems, make data-informed decisions, collaborate empathetically, and build trust.
• Authorization to work in the United States.

Nice to have

• Experience supporting high-stakes assessment or test delivery operations.
• Customer service or customer experience background.

Culture & Benefits

• Mission-driven work focused on expanding educational and career opportunities.
• Supportive, collaborative, and empathetic work environment with a focus on shared success.
• Remote work with a hybrid option for employees near hirify.global offices.
• Compensation is adjusted by location and designed around qualifications, experience, impact, and market data.
• Transparent conversations about compensation, benefits, and the working experience.

Hiring process

• Applications are reviewed immediately and accepted for at least five business days, until the position is filled.
• Typical steps include application review, recruiter phone or video screen, hiring manager interview, a performance exercise, panel interview, leadership conversation, and reference checks.