Inside Sales & Customer Support Specialist

Location: Hybrid role in Silverwater, NSW, Australia.

Company

hirify.global is a global materials science and digital identification solutions company developing labeling and functional materials, RFID products, software applications, and branded packaging solutions for industries including retail, logistics, food and grocery, pharmaceuticals, and automotive.

What you will do

• Engage customers, understand their needs, provide product information, and support purchasing decisions.
• Follow up inbound leads, conduct outbound calls and emails, identify sales opportunities, and upsell or cross-sell relevant products and services.
• Qualify leads, route significant opportunities to Outside Sales Representatives, and prepare accurate quotes and product availability information.
• Handle customer inquiries through phone, email, and live chat; resolve complaints, shipping delays, returns, and credits.
• Enter and verify orders in ERP and CRM systems, including pricing, discounts, shipping methods, and billing information.
• Track order status, maintain customer and pipeline records, and coordinate with production, warehouse, and logistics teams.

Requirements

• High school diploma or equivalent required; an Associate's or Bachelor's degree in sales or marketing is preferred.
• At least 2 years of experience in inside sales, account management, customer service, or a related administrative role; B2B manufacturing or IT experience is a plus.
• Proficiency in Office and CRM software.
• Strong verbal and written communication skills and a professional phone presence.
• Ability to input data quickly and accurately, with high attention to detail.
• Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.

Nice to have

• Associate's or Bachelor's degree in sales or marketing.
• Experience in B2B manufacturing or IT.
• Experience with Oracle Cloud and Google Workspace.

Culture & Benefits

• Full-time employment in a hybrid work environment.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Dynamic and supportive work environment in a small, rapidly growing Australian business backed by global scale.
• Cross-functional work supporting sustainable solutions for retail, logistics, and food industries.