Renewal Specialist, Services Sales - APAC

Location: Australia; fully remote role within a global team.

Company

Zone & Co provides an ERP-native AI platform for financial operations within Oracle NetSuite, supporting more than 4,500 customers across the financial lifecycle.

What you will do

• Manage a defined renewal book of business and act as the primary contact for renewal activities.
• Segment customers, run renewal calendars, conduct usage and health reviews, and align conversations with customer value and outcomes.
• Prepare renewal proposals, negotiate commercial terms, identify early renewals, multi-year commitments, and upsell opportunities.
• Address churn risks, customer objections, and escalations while partnering with Customer Success and leadership on mitigation strategies.
• Coordinate contract execution with Legal and Finance, maintain accurate CRM records, and manage post-renewal handoffs.
• Forecast renewals, track retention and churn metrics, improve renewal playbooks and automation, and share customer feedback and process knowledge.

Requirements

• 1–2+ years of experience in renewals, customer success, account management, or services sales.
• Demonstrated success managing renewals at scale in a SaaS or fintech environment.
• Strong commercial acumen and the ability to lead customer discussions about value, usage, and pricing.
• Experience managing churn risk and executing save or win-back strategies.
• Familiarity with ARR, MRR, churn, NRR, and related reporting frameworks.
• Proficiency with Salesforce, CPQ tools, DocuSign, and other contract management systems.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong organization, time management, attention to detail, and deadline-oriented execution.
• Ability to collaborate across functions and global time zones.

Nice to have

• Bachelor’s degree or equivalent experience.

Culture & Benefits

• Fully remote, global, high-velocity SaaS environment.
• High-trust flexibility with autonomy and no micro-management.
• Fixed-term or permanent contract depending on the country of residence.
• Employment terms follow a written contract with applicable notice periods, probationary terms, and statutory entitlements outside the United States.
• Equal opportunity workplace focused on diversity, equity, and inclusion.