Account Manager, SMB Accounts (SaaS)

Location: Miami, Florida, United States

Company

hirify.global provides AI-powered IT management and cybersecurity software for managed service providers and internal IT organizations worldwide.

What you will do

• Own a portfolio of SMB accounts and identify upsell and cross-sell opportunities across hirify.global’s product suite.
• Re-engage low-engagement customers, build relationships with decision-makers, and align solutions with evolving needs.
• Develop and execute account plans, including outreach, check-ins, and business reviews.
• Monitor product usage and adoption, address gaps, and support long-term growth and retention.
• Own revenue targets and drive expansion within the account base.
• Collaborate with Customer Success, Sales, and internal teams while using Salesforce for pipeline, forecasting, and reporting.

Requirements

• 2+ years of experience in account management or a relationship-focused sales role.

Nice to have

• Experience in B2B sales managing SMB or mid-market clients, preferably in SaaS or technology.
• Proven ability to meet or exceed sales targets.
• Strong commercial mindset and interest in account growth and expansion.
• Motivation, coachability, and resilience in a fast-paced environment.
• Excellent communication, organizational, and interpersonal skills.
• Experience with CRM tools, preferably Salesforce, plus strong analytical and forecasting abilities.

Culture & Benefits

• Work with a global provider supporting customers in more than 20 countries and managing over 15 million endpoints.
• Equal employment opportunity is provided without regard to protected characteristics under applicable law.