Field Account Manager - Seattle (SaaS)

Location: Seattle, WA; candidates must be domiciled within the assigned territory. Field-based customer engagement requires travel within the territory 4 days per week.

Salary: $80,000–$90,000 annually, plus $40,000–$50,000 in variable commission.

Company

hirify.global provides mailing and shipping software products, including ShipStation, serving merchants through integrations with major carriers and e-commerce platforms.

What you will do

• Grow revenue across an assigned merchant portfolio through product adoption, plan upgrades, advanced feature utilization, renewals, and cross-selling.
• Use MEDDPICC, usage data, and discovery conversations to identify underused features and integrations and connect them to customer business outcomes.
• Manage a high-volume book of active customers, balancing proactive outreach, renewals, and expansion opportunities.
• Meet or exceed quarterly sales quotas and maintain accurate pipeline, territory forecasts, and software adoption reporting.
• Support carrier growth initiatives by increasing use of software integrations and shipping volume.
• Drive new-logo sales through co-selling with carrier partners and collaborate with Implementation and Product teams.

Requirements

• 2–3 years of demonstrated experience growing a book of business through upselling, cross-selling, renewals, and increased product adoption.
• Experience with consultative SaaS selling and translating software capabilities into business outcomes for SMB and mid-market customers.
• Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems such as Amazon and Shopify.
• Ability to guide merchants on integrations and automation and increase engagement with advanced platform features.
• Disciplined approach to managing a high-volume territory and delivering fast time-to-value.
• Ability to partner closely with Implementation and Product teams to ensure consistent execution and product fit.
• Must be domiciled in the assigned Seattle, WA territory and travel within it for in-person customer engagement 4 days per week.

Nice to have

• Top performance in prior roles.

Culture & Benefits

• Flex Time Off policy and 12 paid US holidays.
• 401(k) employer matching, annual merit reviews, and medical, dental, and vision plans.
• Employee Assistance Program with up to 8 free mental health sessions and gym discounts.
• Education reimbursement and an employee referral program.
• Inclusive, upbeat work environment focused on accountability, urgency, customer-first decisions, and continuous improvement.