Seller Experience Manager

Location: Mississauga, Ontario, Canada; standard office environment with collaboration across in-market and remote team members; 10–20% travel required for team, stakeholder, and site engagements.

Salary: CAD 107,000–118,000 per year.

Company

RB Global operates an omnichannel marketplace providing insights, services, and transaction solutions for buyers and sellers of commercial assets and vehicles through auction sites and digital platforms worldwide.

What you will do

• Define and execute the seller experience strategy in alignment with business objectives, market growth, and revenue priorities.
• Recruit, coach, develop, and manage a team of Seller Experience Specialists, including goal setting and performance management.
• Partner with Sales, Operations, Finance, Marketing, and Data teams to align seller experience initiatives and represent the seller in strategic planning.
• Own end-to-end seller journey processes, complex improvement projects, workflow optimization, and technology solutions that reduce friction.
• Monitor NPS, SLA compliance, and engagement metrics; turn insights into improvements and report progress to senior leadership.
• Manage risks, resolve complex escalations, and maintain trust throughout the seller and specialist journey.

Requirements

• Bachelor’s degree in business, marketing, or a related field, or equivalent experience.
• 5+ years of experience in customer experience, customer success, or sales enablement roles, including 2+ years of supervisory or team lead experience.
• Ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level.
• Strong process optimization, data-driven decision-making, and analytical skills.
• Ability to influence across functions and build alignment with senior stakeholders.
• Experience with CRM platforms, specifically Salesforce.
• Ability to work in a standard office environment and perform non-physical work involving periods of sitting or standing.

Culture & Benefits

• Work in a seller-focused environment emphasizing clarity, courtesy, consistency, accountability, innovation, and excellence.
• Regular collaboration with in-market and remote colleagues.
• Position includes 10–20% travel for team, stakeholder, and site engagements.
• Employment is subject to applicable legal work eligibility in the country where the position is located.

Hiring process

• Only electronic applications are accepted.
• Candidate selection is handled by Talent Acquisition.