Manager, Customer Enablement - Figma Weave (New York, United States) (SaaS)

Location: New York, United States; based in the New York hub. Other location: Canada. In-person onboarding is required.

Annual base salary: $153,000–$269,000 USD.

Company

Figma builds a collaborative design platform for brainstorming, prototyping, design-to-code workflows, real-time collaboration, and AI-supported creative work.

What you will do

• Lead, manage, and grow a high-performing team of Customer Experience Managers.
• Set goals and expectations, provide mentorship and coaching, and support career development.
• Partner with Sales, Support, Product, and Marketing to meet customer needs.
• Refine and scale CEM playbooks and best practices, including team processes, tooling, and reporting.
• Ensure exceptional value and experience across the enterprise customer base while engaging directly with customers and serving as an escalation point.
• Represent the customer voice internally and influence product strategy.

Requirements

• 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function.
• 5+ years of total experience in customer-facing roles within high-growth SaaS companies.
• Customer-first mindset with strong strategic thinking and execution capabilities.
• Proven ability to lead, inspire, and scale teams through growth and change.
• Passion for building inclusive, thoughtful, and high-performance team cultures.
• Excellent communication skills and the ability to connect with a wide range of internal and external personas.

Nice to have

• Familiarity with post-production, creative workflows, or Figma/Weave.
• Experience in a similar role at a creative, design, collaboration, or productivity-focused SaaS company.
• Background in VFX, post-production, Creative, UX/UI, Design Ops, or Frontend Development.

Culture & Benefits

• Inclusive, high-performance culture focused on learning and development.
• Equity and competitive employee benefits.
• Health, dental, vision, retirement contributions, parental leave, and reproductive or family planning support.
• Mental health and wellness benefits, paid time off, paid sick leave, holidays, and flexible PTO for eligible exempt employees.
• Potential recharge days, cell phone and home internet reimbursements, lifestyle spending accounts, and annual bonus eligibility for eligible non-sales roles.

Hiring process

• Video interviews require candidates to keep their cameras on.
• In-person onboarding is required if hired.
• Candidates may submit up to 5 applications during any rolling 30-day period and may not reapply to the same active or recently rejected role.