Client Success Manager (EdTech)

Location: U.S. Remote. Remote positions may be performed from approved hirify.global operating countries: United States of America, Canada, United Kingdom, Australia, and Singapore.

Annual salary: $80,000–$85,000 for U.S.-based locations. Regular full-time employees may also receive variable compensation through a bonus or commission plan.

Company

hirify.global provides experiential education and workforce development programs in web development, data, design, business, and other in-demand skills through online learning and campuses.

What you will do

• Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.
• Execute engagement and delivery strategies for online and in-person corporate training programs.
• Collaborate with internal teams to ensure high-quality program delivery.
• Track day-to-day program success using learning and sentiment metrics.
• Document direct delivery costs and maintain client-facing meeting summaries with decisions and action items.
• Create and present delivery reports containing qualitative and quantitative data.

Requirements

• At least 2 years of prior work experience, with polished communication and a strong work ethic.
• At least 2 years of experience in consulting, customer service, or client management while working with various stakeholders.
• At least 2 years of proficiency using Excel and Google Suite.
• Ability to handle significant travel, up to 50%.

Nice to have

• Experience in project management or coordinating training programs.

Culture & Benefits

• Remote work from approved hirify.global operating countries, subject to applicable state or provincial operating requirements.
• U.S. full-time employment benefits may include medical, dental, vision, life insurance, disability coverage, commuter benefits, wellness plans and reimbursement, and retirement programs.
• Available paid leave may include paid time off, parental leave, and holiday pay.
• Variable compensation may be provided through a bonus or commission plan for regular full-time employees.