Customer Success Manager (B2B SaaS)

Location: Hybrid, with 3 days per week in the Oakville, Ontario office on Tuesday, Wednesday, and Thursday.

Compensation: $66,000–$82,500 per year.

Company

hirify.global provides purpose-built, cloud-based software for procurement, budgeting, payments, and grants management for public-sector and government organizations across North America.

What you will do

• Develop a deep understanding of the B2B SaaS product and its public-sector use cases.
• Lead regular meetings with executives, project managers, business analysts, end users, and other key stakeholders.
• Build customer relationships and design and execute success plans that support desired outcomes and product value.
• Conduct customer check-ins, monitor health indicators, identify risks, and address issues affecting retention.
• Collaborate with senior Customer Success Managers and sales, marketing, and product development teams to deliver customer support.
• Analyze usage patterns, manage upsell and cross-sell opportunities in Salesforce, prepare estimates and quotes, and support surveys, webinars, and events.

Requirements

• Bachelor’s degree in business, communications, computer science, or a related field.
• At least 2 years of experience in customer success, customer support, or a related field.
• Proven experience developing and implementing successful customer experience strategies.
• Experience in project management and the ability to manage multiple projects simultaneously.
• Proficiency in Salesforce, Microsoft Office, and other relevant software applications.

Culture & Benefits

• Hybrid work with standard hours on office days and remaining days determined by the role and manager.
• Two additional Eunafier Days each year, added to a long weekend.
• Up to eight hours of paid philanthropy time annually.
• Community engagement through donations, volunteering, and shared expertise.
• Professional development through budgets, mentorship, AI learning, government-tech expertise, and advancement opportunities.
• Accessibility accommodations are available throughout the interview process.

Hiring process

• AI may be used responsibly in screening, assessment, or applicant selection, with people leading the process.
• Accessibility accommodations can be requested during the hiring process.