Key Account Manager (SaaS)

Location: Remote-Australia

Company

hirify.global provides the hirify.global Digital Experience Platform, built around open-source Drupal, for creating and deploying digital customer experiences.

What you will do

• Identify, negotiate, and close upsell and cross-sell opportunities within existing enterprise accounts.
• Build relationships with key stakeholders, business users, and procurement teams.
• Partner with Renewal Managers to support renewals, reduce churn risk, and facilitate contract execution.
• Represent customer needs internally and collaborate with Sales, Technical Support, and Finance to resolve issues.
• Create and execute data-driven territory plans focused on retention and lifetime value.
• Maintain accurate forecasting, account documentation, and CRM data in Salesforce and other tools.

Requirements

• At least 5 years of experience in Account Management or Customer Success, specifically selling or managing complex cloud or SaaS solutions for large enterprises.
• Proven experience owning and exceeding a sales quota, with a focus on expanding revenue within existing accounts.
• Exceptional communication skills and the ability to lead cross-functional teams.
• Ability to proactively drive account strategy with minimal oversight in a fast-paced, high-autonomy environment.
• Strong attention to detail, prioritization, multi-system management, and ability to navigate complex procurement cycles.
• Proficiency in Salesforce.com and Google Workspace, including Google Docs, Sheets, Slides, and Drive.

Nice to have

• Openness to learning new technologies and collaborating with AI tools.

Culture & Benefits

• Remote role based in Australia.
• Opportunity to work with open-source technology in a high-growth market.
• Work environment focused on innovation and using AI to improve processes.
• Inclusive employment practices without discrimination based on protected personal characteristics.