Help Desk Technician (Microsoft 365)

Location: Chambersburg, PA, United States. U.S. citizenship and an active Secret clearance are required.

Salary: $50,000–$60,000 per year.

Company

hirify.global provides technology and client services focused on impactful projects, innovation, collaboration, and continuous professional growth.

What you will do

• Operate a consolidated Tier 2 service desk supporting more than 2,000 end users across Microsoft Office, Microsoft 365, OneDrive, ServiceNow, and an enterprise service management platform.
• Diagnose and resolve customer incidents and requests, screen issues, and escalate unresolved cases to the appropriate team or contractor.
• Install, configure, troubleshoot, and repair computers, laptops, printers, scanners, network printers, and other end-user hardware.
• Maintain standard office automation desktop software in accordance with current Army standards, including software installation, releases, updates, and license accountability.
• Deploy software updates, security updates, vendor patches, and IAVAs electronically or coordinate manual installations with customers.
• Document fixes in the knowledge base, maintain asset and inventory records, and follow Army cybersecurity and change-management procedures.

Requirements

• U.S. citizenship and an active Secret clearance.
• DoD 8140/8570 IAT Level II certification, such as CompTIA Security+ CE.
• At least 2 years of experience supporting Tier 2 escalations in an enterprise Windows and Active Directory environment.
• Hands-on experience with ITSM ticketing; ServiceNow experience is preferred within this requirement.
• Working knowledge of Microsoft 365, including Outlook, Teams, and OneDrive; Windows 10/11; and hardware troubleshooting.
• Experience installing and configuring desktops, laptops, printers including network printers, and scanners.
• Experience deploying software and patches using enterprise tools such as Microsoft SCCM/MECM or Intune.
• Clear verbal and written communication with non-technical customers.

Culture & Benefits

• 20 days of PTO and 40 hours of paid sick and safe time.
• 11 federal holidays and 2 corporate holidays.
• Health, vision, dental, and life insurance.
• 401(k) with tiered matching and 100% vesting.
• Parental leave for birthing and non-birthing parents.
• Professional development reimbursement and opportunities for career advancement.