Senior Client Support Engineer (Microsoft 365)

Location: New York, New York, United States; candidate must be located in or near the NYC Metro Area.

Annual base compensation: $120,130,000. Additional bonus or incentive opportunities may be available.

Company

hirify.global provides managed IT, cybersecurity, cloud, and technology strategy services for growing, highly regulated organizations.

What you will do

• Serve as the primary technical point of contact and trusted advisor for a client environment supporting approximately 300–400 users, with additional client support as needed.
• Manage Entra ID identity and access, Intune device management and compliance, Microsoft 365 services including Teams and Exchange Online, and Azure infrastructure, virtual machines, and core services.
• Provide hands-on troubleshooting across Windows and macOS endpoints, workstations, printers, mobile devices, VPNs, DNS, DHCP, firewalls, VLANs, applications, access, and connectivity.
• Lead and contribute to deployments, infrastructure changes, system checks, lifecycle management, licensing reviews, and environment optimization.
• Partner with client stakeholders and leadership, maintain documentation and system configurations, and align technical initiatives with long-term improvements.
• Mentor junior engineers and act as an escalation point for complex technical issues.

Requirements

• 5+ years of experience in IT support, systems engineering, or MSP environments.
• Strong hands-on experience with Microsoft Entra ID, including identity and access management; Microsoft Intune, including device management, policy creation, and compliance; Microsoft 365, including Teams and Exchange Online; and Microsoft Azure, including VMs, core services, and environment management.
• Experience supporting mid-sized environments with 200+ users, ideally in a client-facing or MSP setting.
• Strong troubleshooting skills across endpoints, user access, and cloud-based environments.
• Ability to manage reactive support and proactive system improvements.
• Strong communication skills and ability to work directly with client stakeholders.
• Experience working independently in a client environment while collaborating with broader teams.
• Must be located in or near the NYC Metro Area.

Nice to have

• Azure AZ-104 certification.

Culture & Benefits

• Health, dental, vision, FSA, HRA, HSA, life, and disability insurance.
• 401k, paid parental leave, holiday pay, flexible vacation, and sick days.
• Observed company holidays, including a day off on the employee's birthday.
• Learning and development, community and social events, flexible working life, a $100 well-being allowance, and other health and wellness perks.
• Inclusive workplace with reasonable accommodations available for applicants and employees with disabilities.

Hiring process

• Interview note-taking and documentation may use AI-assisted tools; these tools do not evaluate candidates or make hiring decisions.
• Applicants may request an interview without AI-assisted note-taking.