Technician 2 (IT Support)

Location: Onsite at hirify.global headquarters, 1600 7th Avenue, Seattle, Washington 98101, US; required in-office attendance 5 days per week.

Pay: $23.75–$41.25 hourly.

Company

hirify.global is a retail company supporting corporate users and retail operations.

What you will do

• Provide personalized IT support through walk-up assistance, deskside interactions, and remote sessions.
• Configure and deploy macOS and Windows devices.
• Provide tier 1 conference room support.
• Document support requests and resolutions in ServiceNow.
• Act as an escalation point for junior team members.
• Maintain a proactive approach to identifying and resolving IT issues while supporting corporate user productivity.

Requirements

• 2+ years of IT support experience.
• High-level knowledge of macOS, Windows 11, Microsoft Office Suite, iOS, and Android.
• Experience with enterprise IT systems, including Active Directory, VPN, and remote desktop solutions.
• Knowledge of Microsoft 365, Teams, Slack, and cloud services.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional, or relevant experience in those areas.
• Experience supporting O365 and calendar access.
• Strong troubleshooting skills for hardware, software, and connectivity issues.
• Exceptional communication skills and the ability to explain technical concepts to non-technical users.
• High professionalism, discretion, confidentiality, and the ability to remain calm and solution-focused under pressure.

Culture & Benefits

• Onsite, collaborative work environment focused on customer service, respect, teamwork, and integrity.
• Medical, vision, dental, retirement, paid time away, life insurance, and disability benefits.
• Merchandise discount and employee assistance program resources.
• Benefits may include 401(k), PTO accruals, and holidays, subject to eligibility requirements.
• The position may be eligible for performance-based incentives or bonuses.
• Professional development and staying current with industry trends and best practices are encouraged.