Senior Customer Engineer, Enterprise - San Francisco

Location: Hybrid; available location: San Francisco, CA. Travel may be required up to 20–50%; offer-stage candidates may attend an in-person interview at a hirify.global office or hub.

Base salary for Bay Area-based hires: $214,000–$336,000 annual, plus variable compensation and equity eligibility.

Company

hirify.global operates a global network that protects and accelerates Internet applications through performance, security, reliability, and developer platform services.

What you will do

• Lead technical discovery, validation, Proofs of Concept, presentations, demonstrations, and architecture design for enterprise customers across DNS, CDN, Zero Trust, Network Security, and Workers.
• Design migration and onboarding blueprints, oversee implementation, guide customer engineering teams, and reduce integration and deployment risks.
• Partner with Account Executives throughout discovery, onboarding, technical health, renewals, and expansion while carrying a variable quota.
• Advise technical stakeholders and C-level executives on architecture, security posture, AI control layers, adoption, and business value.
• Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
• Build and govern technical enablement resources, including SOPs, architectural guidance, technical documentation, workshops, and customer education.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering; required experience varies by level.
• Ability to whiteboard, design, and clearly explain complex enterprise network and security architectures.
• Excellent communication, presentation, consultative, advisory, and stakeholder-management skills, including communication with engineers and C-level executives.
• Experience in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business-value translation, and enterprise sales cycles.
• Demonstrated depth in at least four technical areas: Internet fundamentals; Internet security; Internet performance; AI proficiency; coding and scripting; or developer platform fluency.
• Internet fundamentals may include OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
• Security and performance expertise may include WAF, Bot Management, firewalls, rate limiting, mTLS, Zero Trust, SASE, caching, latency, video streaming, HTTP/2, and TLS 1.3.
• AI, coding, or developer-platform experience may include prompt engineering, AI-assisted scripting, LLM use, workflow automation, Python, JavaScript, Bash, Lua, Go, RESTful or GraphQL APIs, SDKs, webhooks, Terraform, Pulumi, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical enablement such as workshops, code samples, documentation, or developer onboarding.
• Experience with LLM orchestration, Retrieval-Augmented Generation architectures, and model-access controls.
• Knowledge of PCI DSS, HIPAA, and SOC 2 requirements.
• Background in hyperscalers, digital-native or distributed-systems environments, or startups.

Culture & Benefits

• Hybrid work with customer meetings, conferences, industry events, and in-person team collaboration as needed.
• Competitive base salary, variable compensation tied to new business, adoption, and account expansion, plus equity-plan eligibility.
• U.S. benefits include medical, dental, vision, flexible spending, commuter spending, fertility and family-forming support, mental-health support, and global travel medical insurance.
• Financial benefits include disability, life and accident insurance, a 401(k) plan, and an employee stock participation plan.
• Flexible paid time off covering vacation and sick leave, plus parental, pregnancy health, medical, and bereavement leave.
• Employment may require authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.