Renewal Specialist

Location: US - Remote

Company

Software supply chain security provider offering open-source dependency management, SBOM management, and protection against malicious open-source components.

What you will do

• Work with Sales, Customer Success, and Accounting to close software subscription renewals and related expansions.
• Review renewal information, usage data, and subscription history to determine appropriate renewal options.
• Identify upcoming renewals and engage customers before expiration to support on-time execution.
• Educate customers on subscription options aligned with current and future product and service goals.
• Coordinate renewal quotes and ordering documents through execution and processing according to company policies.
• Support customer success while maintaining subscription integrity and profitability, including in non-routine renewal situations.

Requirements

• Experience working in a high-volume environment while managing multiple priorities and competing demands.
• Ability to discuss contract compliance, expansions, and product pricing with customers.
• Extreme attention to detail when ensuring accurate and timely contract paperwork execution.
• Experience with Salesforce or another CRM system.
• Ability to work irregular or additional hours when supporting global customers during critical-volume periods.
• Interest in learning about modern software development and related technologies.

Nice to have

• Location in the EST or CST time zones is strongly preferred.

Culture & Benefits

• Flexible remote working practices.
• Company Wellness Week with company operations closed for personal growth and rest.
• Diversity and inclusion working groups.
• Parental leave policy.
• Paid volunteer time off.