Sr. Director, Professional Services & Delivery (SaaS)

Location: Hybrid from the Minneapolis, MN headquarters, with 15–20% customer-engagement travel; remote candidates should expect 30–35% travel, including customer engagements and time in Minneapolis.

Salary: $168,900–$278,700 annual salary, plus potential annual incentive.

Company

hirify.global provides cloud-based supply chain management solutions connecting retail trading partners globally.

What you will do

• Own delivery accountability for net-new retailer onboarding and SOW work across the existing customer base.
• Lead an approximately 85-person organization spanning the PMO, solution architecture, and technical consulting.
• Drive greater technical aptitude, customer-IT engagement, project governance, visibility, and accountability for decisions and timelines.
• Partner with Sales on deal scoping, pricing, and delivery expectations, and evolve professional services pricing and packaging.
• Manage the separation and coordination of technical delivery and customer-facing engagement, ensuring clean handoffs.
• Define the buy-side integration strategy, delivery playbooks, tooling, and capabilities needed to onboard retailers and other buyers at scale.

Requirements

• 10+ years in professional services, delivery, or consulting leadership within enterprise SaaS or a technology-driven services business, including several years leading a multi-layered delivery organization.
• Track record of re-engineering a services delivery model across pricing, scoping, or engagement approach.
• Experience aligning Sales and Program/PMO functions across what is sold, scoped, and delivered.
• Experience holding customer-side IT or technical stakeholders accountable and building governance, cadence, and project-visibility tools.
• Experience developing and executing buy-side customer integration strategies, including delivery models, technical standards, and IT engagement approaches for scaled onboarding.
• P&L or budget ownership for a services organization, with knowledge of utilization, gross margin, revenue recognition, and project profitability.
• Experience leading structural change across functions while maintaining delivery continuity for existing customers.
• Executive-level communication skills and comfort representing plans and performance to senior leadership and cross-functional peers.

Nice to have

• Experience in EDI, supply chain, or retail supplier-network technology.
• Familiarity with Smartsheet, Asana, or equivalent project and portfolio tools, and Power BI or Snowflake.
• Experience establishing or scaling an offshore or nearshore delivery team.
• Bachelor's degree in a relevant field or equivalent education and experience.

Culture & Benefits

• Hybrid work combines in-person collaboration with remote flexibility.
• Benefits support employee health, well-being, and financial security and are aligned with local laws and market practices.
• Potential participation in an annual incentive program based on individual and/or organizational performance.
• Inclusive workplace focused on belonging, innovation, strong decisions, customer solutions, and business performance.
• Equal opportunity and affirmative action commitment.