APAC Account Manager (Cybersecurity)

Location: Melbourne, Victoria, Australia; hybrid work with office attendance expected on Mondays and Wednesdays each week, plus periodic customer and industry-event travel.

Company

Cybersecurity company focused on detecting and disrupting cybercrime, including phishing and malware threats, for major enterprises and governments.

What you will do

• Manage a varied book of APAC customers across technology, financial services, retail, and other industries.
• Build long-term relationships from operational contacts to senior executives, adapting communication to each audience.
• Renew and expand cybersecurity services, owning the internal renewal and upsell process.
• Understand customer requirements and objectives, communicate them internally, and drive service improvements.
• Present service performance results and provide cybercrime threat insights relevant to each customer’s business and industry.
• Meet customers in person and remotely, using automation and efficient processes while providing high-touch engagement for strategic accounts.

Requirements

• 3–4 years of Account Management experience managing a varied book of business, with strong renewal and expansion outcomes and a record of meeting or exceeding upsell targets.
• Renewal rate of 92% or above across a personal book of business.
• Ability to manage accounts efficiently at scale while delivering personalised, strategic engagement for key accounts.
• Strong written, analytical, and presentation communication skills, with the ability to engage and influence stakeholders at all levels.
• Essential Mandarin proficiency; customer interactions will include Mandarin to support Mandarin-speaking APAC markets.
• Experience managing complex customer requests, including identifying requirements, communicating them internally, and managing customer expectations.
• Familiarity with CRM and account management tools.
• Self-motivation, determination, resilience, and a positive, solutions-focused approach.
• Ability to collaborate cross-functionally and cross-geographically with teams across APAC, the UK, and the US.
• Genuine interest in developing knowledge of cybercrime, including phishing and malware threats.

Nice to have

• Background in cybercrime or internet security.

Culture & Benefits

• Supportive and collaborative workplace with a focus on meaningful team connection.
• Benefits and wellness programs.
• Inclusive environment supporting under-represented groups and free from bias, harassment, and discrimination.
• Adjustments to the hiring process are available to support full candidate participation.