Implementation Consultant (Healthcare Technology)

Location: Hybrid position based at Ingenious Med's headquarters in Atlanta, Georgia, with regular work-from-home flexibility; travel is required for customer discovery, training, implementations, and go-lives.

Salary: $80,000–$85,000 annually, plus a monthly cell phone allowance.

Company

Ingenious Med, part of hirify.global, develops healthcare technology and web and mobile tools that improve physician productivity, revenue optimization, data insights, and workflow automation through EHR integrations.

What you will do

• Lead discovery sessions with physicians, practice leaders, administrators, billers, and other healthcare stakeholders.
• Document current-state and future-state workflows and translate validated requirements into Ingenious Med configuration decisions.
• Configure customer environments, validate requirements, support user acceptance testing, and obtain required approvals.
• Develop and deliver training for physicians, practice leaders, administrators, billers, coders, and other users.
• Support implementation milestones, go-live activities, issue triage, stabilization, and post-go-live optimization.
• Maintain requirements, configuration decisions, risks, testing results, approvals, and follow-up items while coordinating with project and integration resources.

Requirements

• 2–5 years of experience in healthcare operations, revenue cycle, practice management, healthcare technology, healthcare consulting, or a related customer-facing environment.
• Experience working directly with physicians, practice leaders, or healthcare operational stakeholders.
• Experience leading workflow discussions, requirements-gathering sessions, customer training, presentations, or operational improvement conversations.
• Working knowledge of physician workflows, charge capture, practice operations, or revenue cycle processes.
• Strong active-listening, consultative, verbal, written, facilitation, and presentation skills.
• Ability to translate business and workflow requirements into practical software configuration decisions and explain technology clearly.
• Sound judgment, problem-solving ability, attention to detail, project organization, and the ability to build trusted relationships quickly.
• Comfort learning healthcare software and configuring applications directly; ability to manage multiple customer engagements, priorities, deliverables, and deadlines.
• Willingness and ability to travel for customer discovery, training, implementations, and go-lives as business needs require.

Nice to have

• Physician billing, professional charge capture, revenue cycle operations, or practice management experience.
• Healthcare software implementation or professional services experience.
• Experience with Ingenious Med or another healthcare charge-capture or practice-workflow solution.
• Experience with EHR systems such as Epic, Oracle Health/Cerner, Meditech, or Athena.
• Familiarity with healthcare interfaces and basic HL7 concepts, including ADT, DFT, or MDM messages; this role is not the primary HL7 technical resource.
• Coding certification or deeper physician billing and coding experience.
• Experience conducting post-go-live assessments, workflow optimization, health checks, or customer advisory engagements.

Culture & Benefits

• Hybrid work with regular work-from-home flexibility and customer-related travel.
• Medical, dental, and vision benefits.
• Three weeks of vacation and five personal days.
• Employee stock ownership, RRSP program, and 401(k) with matching.
• Career growth, learning opportunities, community involvement, and a casual work environment.