Senior Software Development Engineer, Customer Success Engineering (AI)

Location: Burnaby, British Columbia, Canada; hybrid work with onsite attendance Tuesday through Thursday each week and additional onsite attendance as required.

Starting base salary: $152,000–$190,000 CAD per year, plus equity and other compensation components.

Company

hirify.global provides secure financial services for customers sending and managing money globally.

What you will do

• Lead the technical strategy and systems for the Customer Success Technology engineering team.
• Contribute to software architecture and technical roadmaps while balancing short-term delivery with long-term scalability and maintainability.
• Architect and implement frontend, backend, and agentic AI solutions for customer support workflows, contact handling, and back-office automation.
• Collaborate with product managers, designers, and engineers to translate requirements into scalable, high-quality software.
• Uphold engineering standards across multiple codebases and processes.
• Troubleshoot issues, perform root-cause analysis, and improve application reliability and performance.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• 6+ years of software engineering experience in a team environment.
• Experience working as a lead across frontend, backend, and other areas needed to deliver user-focused solutions.
• Experience leading engineers on large features in collaboration with Product Management and other partners.
• Exposure to DevOps practices and CI/CD pipelines.
• Hands-on experience using modern AI development tools such as Claude Code, GitHub Copilot, or Cursor for development, debugging, and code optimization.

Nice to have

• Experience or exposure to AI engineering applications.

Culture & Benefits

• Connected Work Culture with required onsite collaboration Tuesday through Thursday and possible additional onsite attendance based on business needs.
• Four weeks of vacation.
• Health, dental, and vision coverage with an RRSP plan and company matching.
• Paid parental, medical, military, and family care leave, plus mental health and family-forming benefits.
• Employee Stock Purchase Plan, continuing education benefits, and travel benefits.