Scaled Account Manager (Cloud Technology)

Location: Remote, open to candidates located in North America and Canada; conditions reference Canada and US East.

Company

hirify.global is a global technology company providing cloud intelligence, multicloud expertise, and cloud services to more than 4,000 cloud-driven customers worldwide.

What you will do

• Own a scaled portfolio of primarily SMB and mid-market accounts, maintaining customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps in Salesforce.
• Prioritize high-potential and at-risk accounts using customer data, dashboards, CRM workflows, and automation tools.
• Drive retention and renewal outcomes by identifying risks, coordinating mitigation plans, and leading commercial discussions around pricing, commitments, contracts, and approvals.
• Identify, qualify, manage, and forecast expansion opportunities across new workloads, migrations, cost optimization, managed commitments, hirify.global products, and services.
• Partner with Sales, Customer Success Managers, Forward Deployed Engineers, hirify.global specialists, and cloud-provider teams on account plans, funding, deal registration, customer reviews, and execution.
• Coordinate escalations, run account and FinOps reviews, conduct product demonstrations and commitment planning, and share customer feedback and market insights with Product, Engineering, Marketing, and Sales.

Requirements

• 2+ years of experience in Account Management, Customer Success, or Customer Engineering.
• 3+ years of experience in a technology company.
• Strong verbal and written English communication skills.
• Strong technical skills enabling productive engagement with technical teams and the ability to build influential relationships.
• Strong operational and administration skills; analytical, detail-oriented, and able to move between strategic context and detailed execution.
• Desire to grow within the organization and continuously broaden skill sets.
• A great sense of humor and enjoyment of having fun at work.

Nice to have

• Experience with AWS, GCP, or other major public clouds.
• Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies.
• AWS Cloud Practitioner or Google Cloud Digital Leader certification.

Culture & Benefits

• Remote work with flexible working options and schedules designed to support work-life balance.
• Global, inclusive, equitable, and collaborative work environment.
• Unlimited vacation, health insurance, and parental leave.
• Employee stock option plan, home office allowance, and professional development stipend.
• Peer recognition program and support for professional and personal development.