Senior Solutions Engineer, Acquisition (Observability)

Location: United States (Remote); ideally West Coast.

Company

hirify.global develops Grafana Cloud, a managed observability platform built on open source and open standards for monitoring reliability, incident response, and telemetry at scale.

What you will do

• Partner with Sales to articulate Grafana’s value proposition, vision, and strategy to customers.
• Own technical customer engagements and help close high-velocity opportunities through competitive knowledge, technical expertise, and credibility.
• Deliver product and technical presentations, demonstrations, hands-on enablement, and technical evaluations.
• Communicate customer and competitive feedback to internal teams and drive product conversations based on customer needs.
• Improve documentation and create blog posts, videos, knowledge base articles, and other enablement materials.

Requirements

• 5+ years of technical pre-sales experience, ideally with open-source technologies or in metrics and monitoring.
• Strong written and oral communication skills for collaboration with remote-first internal teams and worldwide customers.
• Ability to clearly communicate product value propositions and technical advantages.
• Strong judgment, collaboration, leadership, self-motivation, initiative, and creativity.
• Technical mindset, desire to grow technically, and ability to solve challenging customer problems.
• Ability to work and collaborate with an international remote team.

Nice to have

• Experience with open-source technologies or metrics and monitoring.
• Post-sales, engineering, or coding bootcamp experience.

Culture & Benefits

• 100% remote, remote-first environment with team members across more than 40 countries.
• Autonomy, transparent communication, high trust, and an innovation-driven culture.
• Career growth pathways and collaborative, empowered teams.
• Restricted Stock Units are included in all roles.
• 30 days of annual leave per year, including 3 Grafana Shutdown Days, subject to local legislation.
• In-person onboarding is provided for new employees.