Account Manager (Cloud)

Location: Remote, ideally based in Tokyo; candidates in Thailand, Singapore, or Australia with native or near-native Japanese proficiency are also considered. Occasional travel within Japan and the broader APAC region is required.

Company

hirify.global is a global technology company providing cloud intelligence, multicloud management, CloudOps, Kubernetes, and GenAI solutions for more than 4,000 customers.

What you will do

• Manage relationships and communication for an assigned portfolio of strategic and emerging customers.
• Handle customer support escalations through resolution and maintain high customer satisfaction.
• Negotiate and close long-term commitments while identifying new workloads, expansion opportunities, and new-logo sales.
• Conduct quarterly customer reviews covering project timelines, cloud spending, support feedback, and engagement.
• Identify cloud cost optimization opportunities and collaborate with AWS, Google Cloud, Microsoft Azure, and other vendor sales representatives.
• Aggregate customer feedback and provide product context to engineering teams to help prioritize deliverables.

Requirements

• 2+ years of experience in Account Management, Customer Success, or Customer Engineering.
• 3+ years of experience at a technology company.
• Strong verbal and written communication skills in Japanese and English; native or near-native Japanese proficiency is required for candidates outside Japan.
• Strong technical skills for productive engagement with technical teams and the ability to build influential relationships.
• Excellent operational, administrative, analytical, and detail-oriented skills, with the ability to move between strategic and detailed work.
• Willingness to grow within the organization and continuously broaden skills.
• Ability to travel occasionally within Japan and the broader APAC region.

Nice to have

• Experience with AWS, GCP, or other major public clouds.
• AWS Cloud Practitioner, Google Cloud Digital Leader, or other cloud certifications.
• Additional languages.

Culture & Benefits

• Remote work with flexible working options and a schedule designed to balance work and home life.
• Unlimited vacation, health insurance, parental leave, and a home office allowance.
• Employee stock option plan, professional development stipend, and peer recognition program.
• Inclusive, equitable, entrepreneurial culture focused on knowledge-sharing, professional development, and teamwork.