Account Manager (AI)

Location: Milan, Italy; hybrid working policy.

Base salary: €50,000–€70,000 per year. Commissionable bonus: up to €50,000–€70,000. OTE: €100,000–€140,000.

Company

hirify.global provides an AI-powered Product Data Platform that helps brands, manufacturers, distributors, and retailers unify product data and pricing for improved product experiences and commerce decisions.

What you will do

• Identify and execute upsell and cross-sell opportunities across Mid-Market and Enterprise customer accounts.
• Develop and execute strategic account plans to secure long-term partnerships.
• Build trusted relationships with decision-makers and C-level stakeholders.
• Lead contract discussions, including commercial terms, pricing, and legal negotiations.
• Maintain accurate forecasts, analyze customer data and product usage, and identify risks and opportunities.
• Mitigate churn by addressing customer challenges and escalating critical issues to senior management.

Requirements

• Proven experience in Account Management or Customer Success Management, including upsell and cross-sell opportunities in Mid-Market and Enterprise segments.
• Experience in the B2B SaaS industry is required.
• Proven track record of expanding business across business units within a group.
• Experience leading contract negotiations.
• Strong analytical skills and experience using customer data, product usage, and related data to build strategies and make decisions.
• Familiarity with e-commerce and martech.
• Fluent Italian and English are required.

Culture & Benefits

• Hybrid work model with flexible working hours and a €500 home-office budget.
• 25 days of holiday per calendar year in addition to local public holidays.
• Work from anywhere in the world for up to 30 days per year.
• €1,000 annual professional development allowance and an 8-week onboarding programme.
• Paid parental leave, gradual return-to-work support, volunteering days, employee resource groups, and confidential mental health support.

Hiring process

• 45-minute screening call with Talent Acquisition.
• 45-minute interview with the hiring manager.
• 60-minute presentation to the hiring manager and two stakeholders.