Commercial Account Manager (Commercial Insurance)

Location: Hybrid, Walnut Creek, California, USA

Salary: $38.00–$44.00 hourly

Company

Brown & Brown provides commercial insurance services and supports clients through account management, renewals, coverage administration, and risk-related issue resolution.

What you will do

• Serve as the main client contact for an assigned book of commercial insurance business and manage all account activities.
• Lead renewals by obtaining carrier quotes and claims experience, collecting exposure updates and applications, and submitting accurate renewal information.
• Coordinate between producers, clients, carriers, and internal resources to resolve underwriting, policy, accounting, and claims issues.
• Prepare coverage reviews, bind coverage, and issue ID cards, binders, policies, and certificates.
• Maintain account records and quality-control activities, manage accounts receivable, and complete daily administration.
• Support new-business implementation and contribute to the development of Technical Assistants.

Requirements

• Active Property & Casualty license.
• High School Diploma or equivalent.
• Proficiency with Microsoft Office Suite.
• Attention to detail with emphasis on accuracy and quality.
• Exceptional verbal and written communication skills.
• Exceptional customer service skills.
• Ability to work autonomously, handle routine work, and remain flexible when tasks or priorities change.

Nice to have

• Bachelor’s Degree and/or extensive commercial insurance customer service experience.
• 5+ years of experience in a similar position.

Culture & Benefits

• Meritocratic culture that rewards self-starters and customer-focused work.
• Medical/Rx, dental, vision, life, and disability insurance.
• ESPP, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts; eligibility and waiting periods may apply.