Associate Account Manager (Fintech)

Location: Honolulu, California, or Washington; must be able to work on Hawaii time zone. On-site presence is required.

Base compensation: $28–$34.

Company

hirify.global is a global fintech and insurance brokerage company providing insurance, reinsurance, cyber services, mortgage origination, risk management, and related financial products.

What you will do

• Support Commercial Account Managers with service requests, customer calls and emails, endorsements, claim reporting and follow-ups, billing questions, audits, certificates, cancellations, and reinstatements.
• Process account and policy activity in EPIC, including policy checks, claims entry, carrier submissions, follow-up, and documentation.
• Support commercial insurance renewals by obtaining requirements and updates, preparing draft presentations and emails, arranging finance agreements, and creating draft invoices.
• Enter workers’ compensation submissions online with carriers for marketing when needed.
• Issue certificates and EPIs through EPIC and CSR24, and obtain quotes for limit increases and additional insured forms.

Requirements

• Minimum high school diploma.
• Property/Casualty license.
• Strong typing and PC computer skills.
• Proficiency with Microsoft Word, Outlook, Quick Parts, Excel, and common web browsers.
• Ability to provide clear, concise, professional written and verbal communication, including correspondence, group presentations, and sensitive client communications.
• Active listening, critical thinking, time management, prompt response to email and voicemail, and accurate activity documentation.

Nice to have

• Experience with the EPIC Agency Management System.
• Experience with company online rating and service sites.

Culture & Benefits

• On-site collaboration with team leadership and cross-functional partners.
• Medical, dental, vision, life, and disability insurance, plus fertility and wellness resources.
• Paid sick time, paid time off, holidays, an Employee Assistance Program, and a Calm app subscription.
• 401(k) with immediate vesting, HSA and FSA options, commuter benefits, and employee discounts.
• Paid maternity and paternity leave, legal plan options, and pet insurance.