Payroll Support Analyst II

Location: Remote, Mexico; country information also lists Brazil

Company

hirify.global is a public precision technology company developing instruments, sensors, and subsystems for mission-critical applications.

What you will do

• Process assigned payroll-cycle activities, including hires, terminations, status changes, direct deposits, tax withholding updates, and one-time or off-cycle payments.
• Validate timekeeping data, follow up on incomplete or unapproved timecards, and support payroll audits, reconciliations, and internal controls.
• Process garnishments, child support orders, tax levies, and final pay in accordance with applicable requirements.
• Own Tier 1 payroll support in ServiceNow by triaging, resolving, documenting, and closing employee and manager cases within SLAs.
• Escalate complex cases to Tier 2 with complete documentation, maintain payroll records, and support quarter-end and year-end activities.
• Identify and report process gaps or exceptions while following standard operating procedures.

Requirements

• 2–5 years of experience in payroll, accounting, human resources operations, or a comparable analytical support role.
• Knowledge of government wage and hour regulations and experience supporting confidential information in a high-volume, deadline-driven environment.
• Experience with major payroll and human capital management platforms such as Oracle, ADP, UKG, Paycom, or Dayforce.
• Proficiency in Microsoft Excel, including lookups, pivot tables, sorting, and filtering.
• Experience working cases or tickets in a service management platform; ServiceNow experience is strongly preferred.
• Strong numerical accuracy, attention to detail, time management, communication, customer service, structured problem solving, and accurate data entry.
• Discretion, integrity, and commitment to confidentiality are required.
• Associate's degree in Accounting, Finance, Business Administration, Human Resources, or a related field, or an equivalent combination of education and experience.

Nice to have

• Experience supporting multi-state payroll operations.
• Familiarity with electronic timekeeping systems such as UKG WFC, UKG Dimensions, or ADP eTime & Attendance.
• Understanding of integrations between HRIS and payroll systems, general ledger, and benefits platforms.
• Prior experience using ServiceNow HR Service Delivery, including case templates and knowledge bases.

Culture & Benefits

• Remote work arrangement in Mexico; Brazil is also listed in the country information.
• Work is performed under established procedures, with emphasis on accuracy, confidentiality, employee service, and internal controls.
• hirify.global is an equal opportunity employer committed to diversity and reasonable accommodations for applicants with disabilities.