Senior Technical Account Manager (Identity & Access Management)

Location: Hybrid; candidates must be based in London, United Kingdom; Munich, Germany; Paris, France; or Warsaw, Poland. Fluency in German and English is mandatory.

Company

Okta provides a neutral identity management platform that secures customers, employees, partners, and AI agents.

What you will do

• Build executive-level relationships with enterprise identity owners and IT leaders up to CxO level.
• Architect technical success plans aligned with customer objectives and drive adoption of Okta Workforce Identity solutions.
• Lead complex technical escalations, identify roadblocks, and drive mitigation plans through resolution.
• Collaborate with Customer Success, Engineering, Product, and Support teams to advocate for customer needs and influence product direction.
• Deliver workshops, best-practice sessions, and vertical-specific security guidance; create reusable technical assets.
• Mentor peer TAMs and develop technical capabilities across the global TAM organization.

Requirements

• 8+ years of related professional IT experience, or 6+ years with a Master’s degree.
• 3+ years of experience as a TAM, Technical Consultant, Solution Architect, or Product Manager.
• 3+ years of experience working with IAM solutions or related security technologies is preferred.
• BA, BS, or MS in Computer Science, IT, or a related discipline, or equivalent experience.
• Extensive hands-on proficiency mapping Okta feature sets to complex enterprise architectures.
• Strong understanding of SAML 2.0, OAuth, OpenID Connect, and WS-Fed.
• Experience integrating legacy or non-standard applications that do not support modern federation protocols.
• Deep knowledge of lifecycle management, automated provisioning, SCIM, Okta Workflows, HR-driven provisioning, and Active Directory.
• Familiarity with deploying and securing O365, Salesforce, Workday, and Box.
• Ability to read and modify quickstarts, code samples, or scripts to meet customer requirements.
• Exceptional communication skills, including translating technical concepts into business outcomes for CxO-level audiences.
• Ability to manage expectations, track portfolio health metrics, and set healthy boundaries with stakeholders.
• Fluency in German and English.

Nice to have

• Okta Certified, CISSP, or equivalent certifications.

Culture & Benefits

• In-person onboarding experience designed to accelerate impact and connect new hires with the mission and team.
• Support for employee well-being.
• Social impact initiatives.
• Talent development, connection, and community programs.
• Equal opportunity employment and reasonable accommodation during application, interview, and onboarding.