Broker Success Manager (DACH) (Cyber Insurance)

Location: Munich, Germany; hybrid work at the hirify.global GmbH Munich office. The recruitment process includes an in-office interview with the founders in Paris.

Company

hirify.global is a European insurtech company specializing in cyber risk through cyber insurance, continuous risk prevention, threat detection, incident response, and proprietary AI technologies.

What you will do

• Update cyber insurance contracts at broker request through a ticketing system, handling high interaction volumes and meeting SLAs.
• Support brokers in using the hirify.global application for cyber management and understand their needs based on their profiles.
• Manage renewals for the low- and mid-segment portfolio and oversee the high-segment renewal agenda with the underwriting team.
• Train brokers to manage renewals through the hirify.global platform.
• Ensure compliance and consistency across the broker network.
• Provide onboarding for top brokers and collaborate with sales teams to build trusted relationships.

Requirements

• Experience or background in the insurance sector is essential.
• Excellent communication, presentation, and interpersonal skills.
• Strong attention to detail and the ability to conceptualize problems and carry tasks through to completion.
• Ability to learn quickly.
• Professional proficiency in English, written and spoken.

Nice to have

• Experience in cyber insurance lines.

Culture & Benefits

• Hybrid work arrangement based at the Munich office.
• Remote work is possible.
• Work in a company serving more than 13,000 companies across six European countries and partnering with more than 2,000 brokers.

Hiring process

• 30-minute call with the hiring manager.
• 45-minute case study with the Operations team.
• 30-minute interview with a member of the local underwriting team, followed by an in-office interview with the founders in Paris.