Senior Enterprise Engagement Manager - CEE (AI)

Location: Berlin or Munich office, or remotely within Germany

Company

Builds agentic AI for enterprise customer experience, supporting intelligent automation and large-scale customer conversations.

What you will do

• Own the post-sale customer journey from implementation through adoption, measurable outcomes, and expansion.
• Advise enterprise stakeholders on AI-driven customer experience transformation.
• Identify and drive account growth across new use cases, teams, and automation initiatives.
• Lead cross-functional implementation activities and coordinate successful go-lives.
• Translate product capabilities and customer data into success plans, business-impact reports, and executive presentations.
• Align technical and business stakeholders throughout the customer lifecycle.

Requirements

• At least 4 years of experience in Customer Success, Consulting, or Account Management within enterprise environments.
• Experience driving strategic value and digital transformation in complex organizations.
• Demonstrated ability to convert customer success into measurable business impact and growth opportunities.
• Strong project, stakeholder management, communication, and presentation skills.
• Technical curiosity and interest in AI, automation, and customer experience.
• Native or bilingual German and fluent English required.

Culture & Benefits

• Work on agentic AI for complex, high-volume enterprise customer interactions.
• Outcome ownership, direct feedback, fast execution, and meaningful contribution from the start.
• Operate in a rapidly evolving category with complex problems and high standards.
• Work in an environment focused on data protection, GDPR, and ISO 27001 compliance.

Hiring process

• Talent Acquisition interview.
• Hiring Manager interview followed by technical interview(s).
• Bar Raiser interview.