Senior Enterprise Engagement Manager - CEE (AI)

Location: Berlin Office; Munich Office; or remotely in Germany.

Company

Builds agentic AI for enterprise customer experience and conversational automation, supporting large-scale customer interactions for global brands.

What you will do

• Own the post-sale customer journey from implementation through adoption, measurable outcomes, and long-term value realization.
• Advise enterprise clients and guide technical and business stakeholders through AI-driven customer experience transformation.
• Identify and drive account expansion across new use cases, teams, and automation initiatives.
• Lead and coordinate cross-functional teams through implementation and successful, on-time go-lives.
• Translate product capabilities and data into success plans, business-impact reporting, and executive storytelling.
• Align stakeholders across the customer lifecycle, maintaining clarity, momentum, and accountability.

Requirements

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments.
• Proven ability to drive strategic value and support digital transformation in complex organizations.
• Track record of converting customer success into measurable business impact and growth opportunities.
• Strong project and stakeholder management skills with a focus on execution and outcomes.
• Excellent communication and presentation skills for technical and non-technical audiences.
• Technical curiosity and interest in AI, automation, and customer experience.
• Native or bilingual German and fluent English.

Culture & Benefits

• Work in a fast-growing category focused on enterprise-grade conversational AI and complex customer experience challenges.
• Ownership, accountability for outcomes, fast execution, direct feedback, and meaningful contribution from day one are expected.
• Work is available from Berlin or Munich offices, or remotely within Germany.
• The company maintains GDPR and ISO 27001 compliance standards for sensitive data.
• Equal opportunities are provided regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, or other characteristics.

Hiring process

• Talent Acquisition interview.
• Hiring Manager interview followed by technical interview(s).
• Bar Raiser interview.