Provider Experience Specialist (Healthcare)

Location: United States — Remote

Company

Telehealth support solutions designed to streamline care delivery for companies providing virtual support to patients across multiple specialties in all 50 states.

What you will do

• Serve as the primary point of contact for providers during onboarding and their first 4–6 weeks.
• Coordinate onboarding logistics, including scheduling and rescheduling sessions from offer acceptance through initial clinical shifts.
• Confirm system access, credentialing, and clinical readiness before providers begin their first shifts.
• Conduct weekly check-ins, answer questions, address concerns, and support provider engagement and retention.
• Partner with Recruitment, Medical Operations, Practice Management, and IT to complete onboarding and resolve issues.
• Track cross-training, analyze provider feedback, maintain onboarding documentation, identify process gaps, and recommend improvements.

Requirements

• 2–4 years of experience in provider relations, onboarding, customer success, or a related field; healthcare experience is preferred.
• Strong communication and interpersonal skills with the ability to build trust and rapport quickly.
• Highly organized and proactive, with the ability to manage multiple provider relationships simultaneously.
• Confidence facilitating live sessions and leading group discussions.
• Ability to handle complex or non-routine issues and drive resolution independently.
• Skill in identifying patterns, surfacing insights, and recommending process improvements.
• Passion for improving the provider experience and delivering high-quality support.

Culture & Benefits

• Remote full-time role supporting telehealth operations.
• Relatively flat organizational structure with encouragement to contribute ideas and execute improvements.
• Culture centered on autonomy, competence, and belonging.
• Additional duties may be assigned.