Senior Software Engineer - Customer Success (Fintech)

Location: Remote, Philippines; the role is listed in Manila, Philippines.

Company

hirify.global develops trusted AI technology that helps financial institutions detect and prevent fraud, financial crime, and money laundering at scale.

What you will do

• Design, configure, customize, and extend technical solutions that maximize the value of the hirify.global platform.
• Build and maintain integrations using Java, SQL, REST APIs, messaging systems, event-driven architectures, and file processing.
• Troubleshoot production issues across application, database, infrastructure, and integration layers, including root cause analysis.
• Analyze and optimize application performance, scalability, and operational reliability.
• Lead technical activities during implementations, upgrades, migrations, and production go-lives while supporting enterprise customers throughout the lifecycle.
• Review solution designs, mentor engineers, create reusable implementation assets, and provide Product Engineering with customer-based feedback.

Requirements

• 7+ years of professional software engineering experience.
• Strong Java development skills, including the ability to understand, customize, and debug complex applications.
• Strong SQL knowledge and database troubleshooting experience.
• Experience designing and implementing enterprise software integrations with REST APIs, messaging platforms, asynchronous systems, and file-based integrations.
• Experience with cloud platforms; AWS is preferred.
• Strong production troubleshooting and root cause analysis skills.
• Experience analyzing Java application performance through thread dumps, heap analysis, and JVM tuning.
• Solid understanding of distributed systems, software architecture, scalability, and performance.
• Excellent communication skills, customer-facing experience with engineering teams, and the ability to balance hands-on technical work with customer responsibilities.

Nice to have

• Experience in fraud prevention, financial services, or risk management platforms.
• Experience with Kubernetes and containerized applications.
• Experience with PostgreSQL and NoSQL databases.

Culture & Benefits

• Open environment encouraging experimentation, collaboration, and professional growth.
• Customer Success work includes configuration, solution development, risk strategy, training plans, and lifecycle support.
• First 30 days include training, manager one-on-ones, team connections, access to company and team information, and participation in active projects.
• Onboarding may include virtual colleague shadowing or onsite office shadowing depending on work location.
• hirify.global is an equal opportunity employer and does not accept unsolicited resumes from recruiters or employment agencies.

Hiring process

• Applications are reviewed by hirify.global; unsolicited recruiter or agency resumes are not accepted.
• Personal data submitted with the application may be retained for 24 months for application review and potential contract negotiation.