Sales Manager, Customer Growth - SMB (SaaS)

Location: Hybrid, United Kingdom

Employment: Permanent

Company

hirify.global provides a data-driven HR platform for mid-size and multinational businesses to connect, engage, develop, and retain employees.

What you will do

• Own Net Revenue Retention and ARR growth across customer segments in EMEA.
• Lead and develop Account Managers and Renewal Managers focused on expansion and retention.
• Develop AI-driven insights and scalable sales strategies to increase deal volume, size, and velocity.
• Build and coach a high-performing team with a “Hunt and Harvest” mindset.
• Maintain forecasting accuracy and pipeline health using Salesforce, Clari, and the MEDDPICC framework.
• Partner with Customer Success, Product, and Marketing to improve customer outcomes, reduce churn, and identify growth opportunities.

Requirements

• 4+ years of progressive SaaS Account Management experience with consistent attainment and responsibility for growing a diverse customer portfolio.
• 3+ years of proven experience managing an Account Management team with impact on growth and retention target attainment.
• At least 2 years of experience with the MEDDPICC sales methodology.
• Experience using Clari for forecasting, pipeline inspection, and revenue intelligence, plus strong proficiency with Salesforce and other sales technologies.
• Experience creating and driving adoption of AI-driven tools, including ChatGPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, and LinkedIn Sales Navigator, to improve prospecting, qualification, and scalable outreach.
• Expertise in value-led selling and product bundling strategies.
• Strong understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
• Excellent communication skills, including presenting to and engaging with GTM executives.

Culture & Benefits

• Hybrid working from day one, with a home-work allowance.
• Temporary work from anywhere in the world for up to 2 months per year after 6 months of employment.
• Company share options, competitive compensation, pension auto-enrolment, and health and wellbeing allowances.
• Vision allowance, UnMind wellness subscription, cycle scheme, and season ticket loans.
• Quarterly company-wide balance days, two social impact volunteering days, birthday leave, and social events.
• Inclusive employment practices, equal consideration for qualified applicants, and adjustments available during the hiring process.