Customer Success Manager - Governance, Risk and Compliance (GRC)

Location: USA - Remote. Candidates must be authorized to work in the U.S. on a permanent basis; willingness to travel up to 10% for team and corporate meetings is required.

Salary: $57,000.00–$95,000.00 per year, plus a discretionary annual bonus and Restricted Stock Units.

Company

hirify.global provides an AI-powered platform that unifies finance, risk, and sustainability data on a secure foundation for complex organizations.

What you will do

• Drive customer adoption of hirify.global solutions and maximize continuous customer ROI.
• Consult customers on best practices, workflows, management business reviews, and effective use of the hirify.global Platform.
• Develop relationships with management, product adoption sponsors, and key stakeholders throughout the customer lifecycle.
• Identify risks in named accounts, manage or escalate issues, and maintain progress against Customer Journey milestones using Success Plans.
• Advocate for customers internally through feedback to Sales, Services, Marketing, Product, and Engineering.
• Track customer communications, issues, and metrics; work with Sales on upcoming renewals.

Requirements

• Undergraduate degree or equivalent combination of related experience and education; an advanced degree may be considered in lieu of professional experience.
• At least 2 years of related experience in Customer Success, Customer Service, Account Management, or Sales.
• Reliable internet access while working remotely.
• Permanent U.S. work authorization; visa sponsorship is not provided.

Nice to have

• Experience supporting a SaaS application.
• Deep commitment to customer success rather than customer satisfaction alone.
• Ability to understand complex problems and explain their sources simply.
• Strong communication and presentation skills, including delivering consultative recommendations.
• Self-starter with strong time-management and prioritization skills.

Culture & Benefits

• Remote work is supported from any location within the employee’s country of employment, with reliable internet access required.
• Up to 10% travel is expected for team and corporate meetings.
• Discretionary bonus typically paid annually.
• Restricted Stock Units granted at hire, 401(k) match, and comprehensive employee benefits.
• Employees complete role-specific security and privacy training and follow company policies and regulatory standards.