Technical Account Manager (AI GRC)

Location: Hybrid, based out of the Bellevue, WA office; recurring in-office days may be required for in-person collaboration.

Anticipated on-target earnings: $110,000–$125,000 per year, plus equity and benefits. Actual salary depends on qualifications, skills, competencies, and proficiency.

Company

hirify.global provides an AI-powered Governance, Risk, and Compliance platform for enterprise customers, with Risk Cloud offering centralized risk and compliance management, real-time insights, configurable workflows, automation, and generative AI capabilities.

What you will do

• Act as the primary technical advisor and trusted GRC partner for a dedicated portfolio of enterprise customers across multiple industries.
• Perform custom workflow routing, advanced platform configuration, data import architecture, and ongoing technical solutioning independently.
• Guide customers in shaping and maturing their GRC programs, increasing user adoption, and leveraging Risk Cloud's generative AI and automation capabilities.
• Manage customer milestones, post-meeting recaps, action items, technical next steps, platform risks, and internal escalations.
• Maintain Mutual Success Plans, Salesforce documentation, goal tracking, and accurate account data while diagnosing systemic gaps and user drop-offs.
• Partner with Services, Implementation, and Account Executive teams to support customer lifecycle milestones and identify High-Value Customer Qualified Leads for expansion.

Requirements

• 3–5 years of professional GTM experience in either a highly technical, customer-facing B2B SaaS role such as Technical Account Manager, Solutions Engineer, Technical Consultant, or Implementation Manager, or a GRC advisory role at a top-tier advisory firm involving process and systems consulting and enterprise customer relationships.
• Proven ability to independently develop expertise in configurable low-code/no-code software architectures and solve complex issues using Help Centers, developer tools, and logic frameworks.
• Strong verbal and written communication skills, with comfort presenting live, highly technical platform solutions and roadmaps to stakeholders ranging from risk analysts to C-suite executives, including CISOs and Chief Compliance Officers.
• High accountability and professionalism, including being fully prepared and on time for meetings and customer-facing onsite events.

Nice to have

• Practical familiarity or conceptual mastery of GRC frameworks such as NIST, ISO 27001, SOC 2, and GDPR or other regulatory privacy layers.
• Experience with Salesforce, Slack, Gong, Planhat, or closely adjacent customer retention and pipeline management tools.
• Active exploration and personal use of generative AI assistants such as LLMs for technical copywriting, technical document ingestion, or operational workflow automation.
• Experience supporting large-tier, multi-threaded enterprise accounts with complex stakeholder structures and historical delivery risks.

Culture & Benefits

• Hybrid work with office collaboration based in Bellevue, Washington.
• Culture focused on execution, collaboration, ownership, diverse perspectives, and excellence.
• Competitive base salary, variable compensation plans, and equity options.
• Health, wellness, and lifestyle benefits tailored to the region.
• Generous paid time off, company holidays, structured mentorship, leadership training, and premium learning platforms.