Enterprise Customer Success Manager (Legal Tech)

Location: Remote, United States; travel within the U.S. up to 40–50%.

Salary: $150,000–$180,000 annual total on-target compensation, including $150,000 base and $30,000 variable compensation; equity offered.

Company

hirify.global is a vertical SaaS and legal technology company using AI to help personal injury lawyers and victims achieve faster settlements, higher payouts, and better outcomes.

What you will do

• Manage a portfolio of 25–30 large law firm accounts through proactive account management, executive business reviews, adoption analysis, and tailored account plans.
• Define customer success metrics, drive user-level activation and platform adoption, and align customer programs with long-term business objectives.
• Build relationships with firm leadership, department heads, and other senior decision-makers while serving as the primary customer contact.
• Own renewals, identify retention risks, create mitigation strategies, and support strategic upsell and cross-sell opportunities with Sales.
• Document customer feedback, enterprise use cases, and success stories to inform product development and roadmap priorities.
• Track account activity and health metrics in CSP/CRM systems and collaborate with Product, Sales, Operations, and Customer Success teams.

Requirements

• Bachelor’s degree in a related field.
• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role focused on enterprise customers.
• Experience working in a fast-paced, high-growth startup environment while maintaining a customer-first mindset.
• Experience managing enterprise account portfolios and delivering measurable customer results.
• Ability to coordinate multiple internal stakeholders for each account and drive usage at the individual level.
• Strong problem-solving, critical-thinking, negotiation, interpersonal, communication, and presentation skills, including communication with executive audiences.
• Experience using Customer Success Platforms and CRM systems to manage portfolios and track enterprise customer health metrics.
• Highly strategic, organized, collaborative, and capable of managing competing priorities and influencing cross-functional teams.
• Ability to travel within the U.S. up to 40–50%.

Nice to have

• MBA or JD.
• Familiarity with SaaS business models, recurring revenue, and complex account structures.
• Legal Tech experience or experience working with large law firms.

Culture & Benefits

• Medical, dental, vision, life, accident, and critical illness insurance options.
• Flexible paid time off, sick leave, short-term and long-term disability coverage.
• U.S. observed holidays and Canadian statutory holidays by province.
• Home office stipend, paid parental leave, and a local in-person meet-up program.
• 401(k) for U.S.-based employees and RRSP for Canada-based employees.
• Hubs in San Francisco and Toronto.