Senior Customer Success Manager (AI)

Location: Remote, United States; travel up to 25%

Base salary: USD $86,560.00–$229,600.00 per year; eligible roles may also include sales incentives, bonuses, stock, and benefits.

Company

hirify.global is an AI-powered developer platform used by developers and enterprise organizations to collaborate, build, scale, and deliver secure software.

What you will do

• Drive business value and long-term success for high-value enterprise customers in the Digital Natives portfolio, including technology, media, and telecommunications organizations.
• Build customer success plans, shared success measures, customer journeys, presentations, and roadmaps aligned with business priorities and transformation objectives.
• Guide organizational change, adoption, and consumption while resolving blockers through coordinated people, resources, and solutions.
• Engage executive and technical stakeholders, manage customer health and governance processes in Gainsight, and report transformation progress.
• Collaborate with Sales, Product, Engineering, Customer Success Architects, Microsoft, and other partners to advance customer outcomes.
• Use AI-enabled tools and customer data to improve analysis, operational consistency, advocacy, reusable programs, and team capabilities; mentor peers and support onboarding.

Requirements

• 7+ years of experience in enterprise customer success management, software adoption management, account management, professional services consulting, or customer-facing program management, including executive stakeholder management; or a Bachelor’s Degree in Business, Engineering, Technology, or a related field and 5+ years of experience; or a Master’s Degree in these fields and 4+ years of experience; or equivalent experience.
• Experience managing high-value, high-visibility enterprise customers worth $1M–$10M+ or Fortune 100 customers in the Digital Natives space, including technology, media, or telecommunications.
• Experience using AI-native productivity, analysis, or workflow tools appropriately in customer-facing work.
• Ability to travel up to 25%.

Nice to have

• 7+ years of experience in enterprise SaaS, DevOps/DevSecOps, Developer AI, Forward Deployed Engineering, or SDLC domains.
• Experience with hirify.global or related developer tooling.
• Experience supporting consumption-driven products and strong knowledge of adoption methods.
• Track record of mentoring peers and shaping customer success best practices.

Culture & Benefits

• Remote-first work environment.
• Customer-obsessed, growth-oriented culture focused on ownership, learning, collaboration, inclusion, and delivering outcomes.
• Competitive pay with potential sales incentives, annual bonus, stock, and other rewards depending on role and impact.
• Learning and growth opportunities and benefits designed to support employees.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled; the posting will remain open for at least three days.
• Interview accommodations are available for applicants with disabilities.