Manager, Customer Onboarding (SaaS)

Location: Hybrid, New York City office

Base wage: $109,000–$136,000 per year

Company

hirify.global provides HR technology and SaaS solutions that help businesses manage HR needs and focus on running their businesses.

What you will do

• Lead and mentor the customer onboarding team supporting post-sales customers transitioning to a new hirify.global product.
• Oversee the full onboarding lifecycle and ensure a standardized, seamless, service-first customer experience.
• Partner with Sales, Operations, and Customer Success to coordinate handoffs and align the customer journey.
• Track onboarding success, customer satisfaction, team KPIs, and operational targets.
• Coach team members, conduct 1:1s, lead team meetings, generate reports, and complete annual performance reviews.
• Support hiring, team expansion, process improvement, and quality improvement across cross-functional teams.

Requirements

• 5 or more years of experience in customer onboarding, customer success, or service operations.
• 3 or more years of people and team management experience.
• Proven track record of coaching and developing high-performing teams.
• Demonstrated success achieving team KPIs and operational targets.
• Experience building or improving processes in a scaling environment.
• Strong cross-functional collaboration skills.
• Impeccable organizational, written, and verbal communication skills.
• Consultative, accountable, adaptable, solution-oriented, and curious approach to work.
• Alignment with hirify.global’ COGIS values: camaraderie, openness, grit, integrity, and simplicity.

Nice to have

• Experience in HR Tech or SaaS.

Culture & Benefits

• Welcoming and casual work environment.
• Benefits and wellness program offerings.
• Company retreats and opportunities to learn from leaders in the startup community.
• Inclusive workplace committed to diversity, equity, inclusion, and belonging.
• Reasonable accommodations are available for candidates and employees with qualifying needs.