Freelance Interview Host - Polish, Thai and Asian Languages (Remote)

Location: Remote; São Paulo, State of São Paulo, Brazil. Operating hours are between 03:00 and 20:00 EST.

Company

hirify.global provides digital solutions and market research services for healthcare, life sciences, pharmaceuticals, biotechnology, and charitable organizations. hirify.global Global Research supports market research recruitment and project delivery in more than 70 countries.

What you will do

• Provide technical support for internal and external users of QualStage and other research platforms.
• Assess user support needs and prepare respondents to join scheduled interviews on time.
• Facilitate interview starts and troubleshoot technical issues during sessions.
• Support moderator and interpreter training before projects begin.
• Triage issues to the QualStage Product Owner and Engineering team, and document resolutions.
• Stay current on product features and provide internal technical guidance.

Requirements

• Multilingual capability in at least one of the following: Polish, Thai, or an Asian language.
• Bachelor’s degree or equivalent work experience preferred.
• Experience supporting customers with qualitative online platforms preferred.
• Strong working knowledge of Windows and Apple operating systems, product suites, Safari, Microsoft Edge, Chrome, Firefox, and Apple and Android mobile devices.
• Ability to work in a team environment, with exceptional written and verbal communication and interpersonal skills.
• Ability to explain technical steps in a friendly and simple manner, verbally and in writing.
• Well-developed analytical and problem-solving skills, including proactive issue identification and resolution.
• Self-motivated, organized, disciplined, and able to manage time effectively.

Nice to have

• Previous customer service or call centre experience.

Culture & Benefits

• Remote full-time work supporting online qualitative research projects.
• Work with market research project management, product, and engineering teams.
• Operating hours are between 03:00 and 20:00 EST.