Client Services Specialist - Japan & Korea Markets

Location: Seoul, South Korea; based at the Singapore office under a hybrid work model. Working hours are Monday through Friday, 8:30 AM to 5:30 PM Singapore Time (SGT), with possible changes based on business requirements. The role may require in-person onboarding and/or in-person ID verification.

Company

hirify.global develops software used to create buildings, vehicles, factories, and films, helping innovators turn ideas into reality.

What you will do

• Ensure customers have timely access to purchased hirify.global software by troubleshooting access issues with back-office systems and approved diagnostic tools.
• Handle customer and partner inquiries about order processing, product access, account sign-in, license fulfillment, and related support requests through phone, chat, web, and email.
• Provide hirify.global Account guidance, product walkthroughs, instructional sessions, self-service training, webinars, and partner enablement support.
• Serve as a subject matter expert on hirify.global policies, processes, systems, and support tools while creating and maintaining knowledge base content.
• Collaborate with Sales and cross-functional teams, support quarter-end operational priorities, and act as a liaison to facilitate issue resolution.
• Build trusted stakeholder relationships, share knowledge, provide constructive feedback, and contribute to continuous improvement.

Requirements

• 3+ years of experience in a customer-facing, Customer Service, or Client Services role.
• Experience working in a customer service environment and delivering high-quality customer support.
• Ability to meet or exceed operational KPIs and established service standards, complete required training on time, and follow live support schedules.
• Willingness to work varying shifts and overtime when required by customer and business needs.
• Strong written and verbal communication skills in Japanese and English.
• Ability to identify operational trends, analyze challenges, recommend solutions, and apply creative and practical problem-solving.
• Strong customer service orientation, technical aptitude, and ability to learn new systems, tools, and processes.
• Ability to manage multiple priorities independently in a fast-paced, changing environment and recommend process improvements.
• Commitment to hirify.global values and the Great Behaviors Guide.

Nice to have

• Proficiency in Korean or Chinese.
• Experience with CRM systems, case management tools, or customer support platforms.
• Experience supporting software licensing, product access, account management, or order processing.
• Experience working with globally distributed teams and cross-functional stakeholders.
• Experience delivering customer training, webinars, or partner enablement activities.
• Familiarity with knowledge management and self-service support resources.
• Experience improving customer support processes and operational efficiency.

Culture & Benefits

• Hybrid work model based at the Singapore office.
• Collaborative environment focused on knowledge sharing and continuous improvement.
• Support for professional development, training, and learning new technologies and processes.
• Compensation may include base salary, annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits, depending on experience and geographic location.
• Culture focused on belonging, inclusion, accountability, and meaningful work.