IT Service Owner - 100% (f/m/d)

Location: Madrid, Spain

Company

hirify.global is a wealth management company shaping digital and operational services for its business.

What you will do

• Own the operational performance, availability, stability, and continuous improvement of a business-critical application landscape built on Java/Jakarta EE, JBoss EAP, Oracle, and Angular.
• Manage major incidents, problem management, root cause analysis, service restoration, and L3 support activities.
• Coordinate with business stakeholders, development and infrastructure teams, and external providers on service health, risks, incidents, and complex investigations.
• Monitor applications, interfaces, jobs, and integrations across upstream and downstream systems and external dependencies.
• Coordinate deployments, configuration changes, production releases, database refreshes, data anonymization, and non-production environment management.
• Coordinate Disaster Recovery exercises, penetration testing, production readiness reviews, and service improvements through monitoring, trend analysis, automation, and operational best practices.

Requirements

• Proven experience as an IT Service Owner, Application Manager, Application Support Lead, or in a Service Management role.
• Strong understanding of enterprise applications built on Java/Jakarta EE platforms, application servers, and Oracle databases.
• Experience managing incident, problem, and change management processes in complex enterprise environments.
• Hands-on experience with monitoring and operational tools such as Splunk, Tivoli Monitoring, or similar platforms.
• Experience coordinating application releases, deployments, and environment management activities.
• Strong troubleshooting and analytical skills across application, integration, database, and infrastructure layers.
• Ability to manage stakeholders effectively and communicate clearly with technical and business audiences.
• Experience coordinating cross-functional teams during incidents, service disruptions, and critical production activities.
• Strong organizational skills, ability to prioritize multiple operational activities, and understanding of ITIL principles and service management best practices.

Nice to have

• Experience with JBoss EAP, WildFly, or similar enterprise middleware platforms.
• Familiarity with enterprise scheduling, batch processing, and end-of-day operational processes.
• Experience with configuration management and deployment tools such as Octopus Deploy.
• Knowledge of JMS and enterprise messaging platforms.
• Experience coordinating Disaster Recovery testing, security assessments, compliance activities, and integration testing across teams and environments.
• Understanding of database refresh, masking, and anonymization processes.
• Experience in Agile and cross-functional international environments.
• Technical background in software development or application support within enterprise Java ecosystems.

Culture & Benefits

• Full-time position based in Madrid.
• Work with business, development, infrastructure, and external provider teams in an international environment.
• Application must be submitted through the online application tool.

Hiring process

• Submit a full job application through the online application tool.