Technical Account Manager (Cybersecurity)

Location: Madrid, Spain; office-based 4 days a week

Company

hirify.global provides cybersecurity products and technologies for enterprise and telecommunications customers.

What you will do

• Develop a deep understanding of customer business and technical needs and provide technical guidance and support.
• Act as a trusted advisor by proactively recommending technical solutions and best practices.
• Perform advanced troubleshooting across hirify.global products and reproduce customer environments using lab equipment.
• Own customer incidents, manage communications and expectations, and drive timely resolution through case closure.
• Participate in customer conference calls and face-to-face meetings and produce service performance reports.
• Report software and hardware issues to R&D and follow up on resolutions.

Requirements

• Business-level Spanish and English communication skills.
• At least 6 years of experience in technical support or post-sales roles.
• Good understanding of data networking protocols, especially TCP/IP, routing, and switching.
• Hands-on experience with security technologies such as firewalls, IDS/IPS, DDoS protection, VPN, and web application firewalls.
• Strong troubleshooting, problem-solving, interpersonal, and communication skills, plus experience managing enterprise customers remotely and face to face.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience.

Nice to have

• Previous experience with hirify.global products.
• hirify.global FCP, FCSS, or FCX certification, or a similar certification.

Culture & Benefits

• Regular in-person collaboration from the Madrid office.
• Direct interaction with enterprise and telecommunications customers.